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The rehab community is in the spotlight — and not necessarily for the right reasons. Audit activity is ramping up, and a growing number of payers and billing teams are raising concerns about how Remote Therapeutic Monitoring (RTM) is being used in rehab settings. A recent report from the Peterson Health Technology Institute has poured […]
Paul and Lindsay deep into why the next generation of patients isn’t looking to be sold to—they’re looking for connection.
Three great ways to retain clinicians in 2025…#2 might get me in trouble 😅 If you want loyalty from clinicians, you have to offer more than a paycheck and a pizza party. Retention in Therapy isn’t just about keeping people—it’s about building a culture that energizes them to stay. ✅ Profit sharing turns employees into […]
Too many clinics treat Insurance verification like a checklist item:✅ Verify benefits✅ Note the copay✅ Move on But here’s the truth:If your verification process isn’t repeatable, proactive, and built to scale, you’re setting your team (and your patients) up for frustration. When verification breaks down: Patients are blindsided by unexpected bills 💸 Front desk staff […]
Paul and Adam unpack the most common problems clinic owners face including overscheduling, a weak sales process, and poor metrics.
Hot Take: asking patients what insurance they have is killing your clinic. Here’s why: The healthcare system often asks patients for more than they’re willing to give—and it’s costing clinics. How many times have you heard, “What’s your insurance?” or “Do you have a referral?” when a patient calls to book an appointment? These questions […]
Rafi explores risk tolerance in healthcare and how persistence often looks like luck when running a practice.
